EMS Operations
Response Time Metrics
Dispatch Time
1:12
Avg · ▼ 8s vs last month
On-Scene Time
18:42
Avg · ▲ 0:12 vs last month
Transport Time
14:05
Avg · stable
Turnaround
22:30
Avg · ▼ 1:20 · time to return
Fractile P90
8:45
Priority 1 · within SLA
Fractile P95
11:20
Priority 1 · monitor
Response Time Trends by Priority
Priority 1 - Life Threatening
Priority 2 - Emergent
Priority 3 - Routine
Dispatch Processing Metrics
PSAP → Dispatch
0:42
Avg call-taker time
Dispatch → Unit
0:36
Time to unit assignment
Chute Time
1:08
▼ 12s · efficiency
Unit Hour Utilization
0.42
▲ 5% · more calls per unit
Call Duration
56:14
Avg · end-to-end
Dispatch Processing Lags
Time Interval Breakdown
Fleet GPS Lock Consistency
Rolling 7-Day Performance (Aggregate Across All Units)
Current Fleet health is above baseline. Wednesday's dip was correlated with a localized cellular outage in District 4.
Service Area Analytics - South Lafourche
Incident Heat Map
Live Unit Positions
Calls by Community
Patient Demographics
Site EMS Analytics
Call Distribution Analytics
Priority Distribution
Service Line Distribution
Revenue & Billing
Billing Performance Metrics
+$124K
Monthly Billing Uplift
▲ 11% MoM
$548
Avg Revenue / Transport
▲ 4%
6.4%
Claim Denial Rate
▼ 1.2pp · target 5%
58% / 22%
18% / 2%
18% / 2%
Payer Type (M/Mcd/P/S)
Medicare / Medicaid / Priv / Self
17
Mileage Underreporting
▼ 9 vs last month
88%
Reimbursable Capture
▲ 6pp
Revenue Analytics
Payor Mix Distribution
Revenue by Service Line
Clinical & Documentation Intelligence
Clinical Intelligence
Chief Complaints
Top Medications
Top Procedures
Case Types
Documentation Performance KPIs
Documentation Time
8:20
▼ from 40:00 · 80% reduction · target 8:00
Documentation Accuracy
93%
▲ 5pp · billing consistency
Chart Completion
84%
Before shift end · ▲ 11pp
Narrative Completeness
89%
▲ 2pp · consistency score
Clinical Documentation & Procedure Accuracy
Documentation Time Distribution
Documentation Quality Metrics
Reimbursement & Financial Impact
Procedure Auto-Capture
94%
▲ 2pp · billing completeness
Itemized Reimbursement / Trip
$612
▲ $38 per transport
GCS / Stroke / Trauma Capture
96%
Auto-captured · ▲ 1pp
Mileage Underreporting
17
Incidents · ▼ 9 MoM
Revenue Breakdown by Category
Billing Capture Rates
Compliance & Protocol Adherence
NEMSIS Protocol Compliance
97%
HIPAA-Safe Audio / Video Handling
100%
Critical Vitals Recorded
91%
Medication Times Recorded
87%
Reassessment Documentation
79%
GCS / Stroke / Trauma Auto-Capture
96%